All clothes and accessories offered by kokolu are of the highest quality. If however, you are unhappy with your purchase, you can file a complaint with us. If your complaint is accepted we will replace faulty items or re-fund your purchase.
In order to file a complaint please follow these steps:
- Post back faulty item together with the proof of purchase to our postal address.*
- Postal Address:
KOKOLU Tomasz Klimowicz
Jaśminowy Stok 93a
80-177 Gdańsk, Poland
- We will provide you with the decision regarding your complaint within 14 days from filing.
- The decision regarding your complaint will be sent to you via email .
- A replacement item or a refund will be sent to you within the 14 days following the decision.
* If the complaint is valid we will refund shipping cost.